PopUpgraphix has a customer satisfaction guarantee on all items. We will do what they can within our powers to make sure the customer is completely satisfied. All sales are final on custom items. Exchanged items may carry a restocking fee as well as and price difference due to size or sale. Customers will be charged $5.95 for use of our return label as well as the shipping cost, but you are always allowed to use your own return shipping method at your own cost.